Citizens and service delivery: assessing the use of social accountability approaches in the human development sectors
This event will explore the World Bank Report on 'Citizens and service delivery: assessing the use of social accountability approaches in the human development sectors.'
Some social accountability tools aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and the actual performance of their providers. Others seek to facilitate access to formal redress mechanisms to address service delivery failures.
- What do we know about how these approaches actually work in practice?
- Can giving people information and opportunities to use this information actually improve service delivery?
- And what are the implications for development agencies such as the World Bank?














