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Overview of the tools

A communication process has several steps, and at each new step a series of new questions are raised. As one example of the steps that may be involved, the Economic and Social Research Council (ESRC) has set up a list of 'top ten tips' for researchers (see Top Ten Tips on ESRC Society Today website).

The tools included in this toolkit for successful communication have been collected in order to help researchers and practitioners work through a similar series of steps. The tools have therefore been grouped under four broad headings that seem to sum up the core concerns: 'Planning', 'Packaging', 'Targeting', and 'Monitoring'. Although by no means exhaustive or complete, this preliminary set of tools should enable both researchers and practitioners in CSOs to start engaging with the relevant steps of a communication process, and to find links to further information, guidelines and resources at each step.

 

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Planning Tools

Stakeholder analysis is a method used to identify all parties engaged in conducting the research, those who make or implement policy, and the intermediaries between them. It can help define a way to engage stakeholders so that the impact of research on policy can be maximised.

Social network analysis is the mapping and measuring of relationships and links between people, groups and organisations.

Problem tree analysis helps to find solutions by mapping out the anatomy of cause and effect around an issue in a similar way to a Mind map, but with more structure.
Force field analysis is a powerful method for gaining a comprehensive overview of the different forces acting on a potential policy issue, and for assessing their source and strength.

NSI analysis is a tool used to determine the potential impact of communication activities, assessing enabling and disabling factors that effect the impact of research as determined by National Systems of Innovation (NSI).

Guidance on writing a communications strategy which should establish the following factors: objectives; audiences; messages; tools and activities; resources; timescales; evaluation and amendment.

Packaging Tools

Scenarios are a way of developing alternative futures based on different combinations of assumptions, facts and trends, and areas where more understanding is needed; the objective of visioning is to make the problem and solution visual.

A compelling story can provide the ideal vehicle for ideas, learning and good practice; simple, familiar and immediately understandable, it can also accommodate many points of view, strong emotion and difficult truths.
When communicating research it is crucial to make clear what the problem is, what the possible solutions are and which one you would recommend.

Communication works through getting someone's attention and then holding it. One way to provoke interest is to use an element of surprise.

The Harvard Program on Negotiation has developed guidelines for those wishing to reach agreement with others without giving in - such as the principle of positional bargaining.

Targeting Tools

The purpose of the policy paper is to provide a comprehensive and persuasive argument justifying the policy recommendations presented in the paper, and therefore to act as a decision-making tool and a call to action for the target audience.

Communities of practice are informal groups or networks who share common problems, interests or knowledge, and who communicate with each other. They are a way in which tacit knowledge is managed within organisations and knowledge fields.

Lobbying activities are undertaken to persuade public bodies of the reasons why certain issues, policies or laws should be supported or rejected. It is a means to further objectives by influencing the direction and content of government policy decisions.

Recommendations of 'Three Rules of Email' by Michael Gilbert to help non-profit organisations develop a genuine Internet strategy and avoid being seduced by their own web presence.

The web aims to make information available, freely and in forms that are easily accessible. The capacity of the web as a publicity tool, information source and forum for public input or electronic democracy is expanding, increasing the application of this participatory tool.

Blogging is a growing trend, and an easy and informal way to communicate with a wide range of people. It requires some input but can also provide useful and encouraging feedback.

The Wilder Manual summarises the steps necessary to have gone through to be 'camera ready', or simply to engage more actively with the media.

Radio has enormous potential to communicate to a wide audience and has the advantage of being able to 'bring to life' development issues, events and activities, thus often transmitting messages in an interesting and effective way.

Monitoring Tools

The MSC technique is a form of participatory monitoring and evaluation, involving the collection of significant change stories emanating from the field level, and the systematic selection of the most significant of these stories by panels of designated stakeholders or staff.

Outcome Mapping is a planning, monitoring and learning methodology developed by IDRC. The process considers a new understanding of the development process, focusing its efforts on the agents of the process and the changes in their behaviours.

A checklist of questions, generated by an RURU report assessing the non-academic impact of research, exploring reasons to examine the difference that research can make, different ways of approaching this problem, outlining core issues and choices that arise when seeking to assess research impact.

The integrated monitoring model of Communication for Social Change (CFSC) describes an iterative process where 'community dialogue' and 'collective action' work together to produce social change in a community that improves the health and welfare of all of its members.

Back to Successful Communication Toolkit index

 
Last Updated: 13 January, 2009
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