Organisational communication: Challenges for the new century

Abstract: Organisational communication covers an eclectic mix of approaches, theories, and methodologies, developed within organisational settings or applied from other areas. The authors start their assessment of recent literature with 6 challenges for the field that have been delineated in previous reviews: (a) to innovate in theory and methodology, (b) to acknowledge the role of ethics, (c) to move from micro- to macrolevel issues, (d) to examine new organisational structures and technologies, (e) to understand the communication of organisational change, and (f) to explore diversity and intergroup aspects of communication. All 6 challenges implicate the importance of considering the intergroup level of analysis as well as the interpersonal and organisational levels, to undertake multilevel research in context, and to consider the role and place of voice in organisations. Finally, researchers must make their research ethical and consequential.

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