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IT and strategic decision making
Abstract: A total of 41 top executive managers in large organisations/enterprises
were interviewed about factors affecting their demands on, attitudes
towards and use of, information and communication technology (ICT)
when making strategic decisions in their work. Poor knowledge management,
i.e. poor possibilities to store, reuse, and share knowledge in
an organized and disciplined way due to inefficient ICT, was reported
to be an obstacle in supporting the decision-making process effectively.
Problems with accessibility, accuracy and trust of the information
in the ICT-systems were prevalent. Furthermore, ICT did not provide
much help with respect to the necessary social interactions in the
decision-making process. Implications of these findings are discussed
for the design of future decision-support systems.
| Author: |
Hedelin, L. & Allwood, C. M.
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| Publisher: |
Industrial Management & Data Systems, vol. 102, no.
3-4, pp. 125-139
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| Date: |
2002 |
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