A Web-based knowledge management environment for consulting and research organisations

Abstract: Consulting and research organisations are characterized by a project orientation, teamwork, a flat organisational structure, and a dynamically changing set of personnel roles and objectives. These organisations develop information content in the form of reports, various graphics, presentations, documents, and sometimes video and audio files that can be broadly defined as project artefacts, Knowledge is often defined by ‘best practices,’ formalized procedures, and external connections. Although many organisations possess characteristics common to those of consulting and research organisations, the unique focus of consulting and research firms on knowledge, as one of the primary products offered to clients requires a knowledge management effort and technological infrastructure that support this unique focus. In this paper we present a Web portal-based knowledge management architecture designed to support the specific knowledge management activities prevalent in consulting and research firms. The architecture is composed of advanced computational techniques consisting of an XML-based repository of organisational artefacts, a software bus, groupware, a multimedia repository, and ontological reasoning. The Web portal is a view into groupware, search, and multimedia applications as well as normal Web functionality. The architecture is three tiered with the client tier consisting of a Web browser, a middle tier consisting of the support applications encapsulated in a portal, and a back tier containing the repositories and databases. An index/repository engine is used in the back tier to manage the contents of a separate index repository and an ontology repository. An ontology repository is used to store expressions that are a form of knowledge representation that can be queried. An index repository contains indexes to HTML and XML based Web pages containing organisational artifacts. The architecture represents a unified use of various technology components that, in concert, provide the functionality and integration of technology required by consulting and research fin-as to harvest and leverage the combined knowledge of their knowledge workers to provide better service to their clients.

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