Knowledge management system architecture: a bridge between KM consultants and technologists

Abstract: Many scholars and practitioners recognise the power of technology in supporting knowledge management (KM) activities. However, in most KM literatures, the discussion on related technology is either given cursory treatment or confined largely to product-specific features. This reflects a division between KM consultants and KM technologists. For this reason, the objective of this paper is to develop a knowledge management systems architecture that seeks to bridge the gap between consultants and technologists. The architecture is intended to provide a common framework for both to review how technologies are used to support KM processes.

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