Organisational learning: A socio-cognitive framework

Abstract: Organisational learning is a popular topic in business and academia and attracts many researchers and practitioners from different fields. Even though organisational learning scholarship is still growing, there are few studies that cross-fertilize social cognition and organisational learning. This investigation examines organisational learning from the perspective of social cognition. It is argued that social cognition explains the organisational learning process better by integrating fragmented studies on the processes of learning, and the study proposes that organisational learning is an outcome of reciprocal interactions of the processes of information/knowledge acquisition, information/knowledge dissemination, information/knowledge implementation, sense making, memory, thinking, unlearning, intelligence, improvisation, and emotions – connected by organisational culture. In addition, the implications of social cognition on organisational learning are discussed.

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