Using information and communication technologies to improve service delivery

​Tanzania based Twaweza's new initiative, Voices of Citizens, uses mobile phones to regularly collect information from a broad cross-section of Tanzanian citizens in order to aid policy makers, and inform the public about what's going on. In this podcast, Leni Wild interviews Mushi Elvis Leonard - a researcher based at Twaweza -  and explores  how the survey works as well as how the findings are communicated and used to create change.