The paper offers an introduction to analysis of the policy process. It identifies and describes theoretical approaches in political science, sociology, anthropology, international relations and management. It then reviews five cross-cutting themes: (a) the dichotomy between policy-making and implementation; (b) the management of change; (c) the role of interest groups in the policy process; (d) ownership of the policy process; and (e) the narrowing of policy alternatives. The paper concludes with a 21-point check-list of 'what makes policy happen'. A glossary of key terms is also provided.

The key argument of the paper is that a 'linear model' of policy-making, characterised by objective analysis of options and separation of policy from implementation, is inadequate. Instead, policy and policy implementation are best understood as a 'chaos of purposes and accidents'. A combination of concepts and tools from different disciplines can be deployed to put some order into the chaos, including policy narratives, policy communities, discourse analysis, regime theory, change management, and the role of street-level bureaucrats in implementation.

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